Telecommunications company MTN has closed its offices across the country.
The company said on its customer support X handle, “Yellow customers, please be informed that our shops across the country will be closed today, July 30, 2024.”
However, MTN directed its customers to use its “digital channels” for assistance.
— MTN Nigeria Support (@MTN180) July 30, 2024
Though the company did not give a reason for the closure, the move came barely 24 hours after angry customers vandalised MTN’s office in the Festac area of Lagos.
Customers whose lines were disconnected for non-compliance with the NIN-SIM linkage policy had barged into the office to complain. But in a viral video sighted by Channels Television, some of them were seen uprooting the fence of the office.
Lagos State police officers had to intervene to restore normality in the area.

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This isn't the way it should be!
Meanwhile, DPO Festac and his men responded immediately. They succeeded in restoring normalcy and are still on the ground to maintain peace.
— SP Benjamin Hunt (@BenHundey) July 29, 2024
Reacting to a video post of the vandalism, Benjamin Hundeyin, spokesperson for the Lagos State Police Command, wrote on his X handle, “This is not the way it should be! Meanwhile, DPO Festac and his men responded immediately after receiving this report.”
“They were successful in restoring normalcy and are still present on the ground to maintain peace.”
Consumers whose lines were disconnected in several parts of the country have besieged MTN offices to demand that the problem be fixed.
Millions of phone users saw their lines blocked due to their National Identification Number (NIN) not being linked to their SIMs. This caused panic among many Nigerians. Some claimed it was part of the federal government's measures to prevent planned protests against hardship and poor governance.
But the Nigeria Communications Commission (NCC) on Monday ordered telecommunications companies to reactivate the blocked lines.
“Consumers are our priority, hence the challenges caused by the disruptions, the commission has directed all operators to reactivate all lines disconnected over the weekend as consumers have limited time to verify their NIN with their SIM,” the regulatory body’s spokesperson Reuben Muoka said.
“Reactivated consumers should note that this is for a limited period to enable them to properly link their NIN to their SIM,” the regulator said.
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